Frequently asked questions
Have a question we haven’t answered below? Reach out to hq@rygg.au and we’ll get back to you.
Product
Other than the deep science behind the formulations, it’s simple. Every batch is tested by Informed Sport.
Yes. Products carrying the Informed Sport logo have been tested rigorously for more than 250 banned substances by LGC's world leading anti-doping labs, using the ISO 17025 accredited methods. Every batch of certified products has been screened for banned substances to part-per-billion levels, and all manufacturing processes must meet strict standards of quality control.
All Informed Sports certified products must be tested before release to market, giving athletes and consumers confidence in the supplements they choose for training as well as competition. Products certified by Informed Sport demonstrate the sports supplement industry's highest levels of commitment to quality
Rygg is a sports medicine company committed to helping you feel stronger, move better, and recover faster. Empowering you to excel, whether you’re an athlete or an athlete of life. Our aim is to ensure you’re ready for whatever challenge comes next.
Yes. The two products are designed to work in synergy. Daily use is okay!
For best results with HEATE™, apply 15-30 mins before activity. For KHULE™, apply 15 – 30 mins after activity. Apply an ample amount to large muscle groups. Rub / massage into muscles until the product has been absorbed. Wash hands immediately after.
Proudly made in Australia.
Rygg (Rig) has several meanings depending on the context. Our intended use is “a set of equipment that allows the user to effectively perform a specialised task”.
Rygg is a sports medicine company committed to helping you feel stronger, move better and recover faster. Empowering you to excel, whether you’re an athlete or athlete of life.
Not 6 years and under.
No, unfortunately not.
The TGA is an Australian government authority responsible for evaluation, assessing and monitoring products that are defined as therapeutic goods. They regulate medicines, medical devices and biologics to help Australians stay healthy and safe.
Indications are statements that describe the specific therapeutic use for a medicine. The TGA describes a medicine claimed purpose or health benefit. At the time of listing a medicine in the ARTG, sponsors must certify that they hold evidence to support any indications and claims made about their medicine.
GMP describes a set of principals and procedures that when followed helps ensure that therapeutic goods are of high quality. The Department of Health, through the TGA, administers the Australian regulatory framework for therapeutic goods, providing assurance to the community that medicines, whether of Australian or overseas origin are manufactured in accordance with a formal Code of Good Manufacturing Practice Code ( Code of GMP).
Both HEATE™ and KHULE™ are fast acting and quick drying. They begin working in minutes. They are designed to deliver targeted results.
No, they don’t. Both Rygg HEATE™ and Rygg KHULE™’s base formulas ensure they don’t sit on the skin leaving an oily residue, or split when you sweat. It’s pretty unique to find a cream that does this, we think.
Rygg products are proudly formulated for all skin types. They are hypoallergenic. If you have a question about our ingredients, have a look at our science page where we talk more about our active ingredients.
Expiration dates are on the tubes. We recommend you check your expiry date over time. Ideally once opened, we recommend all products be used within 6 months of opening to maintain freshness and efficiency.
Shipping & Returns
You can contact us on hq@rygg.au
We accept Visa, Mastercard, PayPal, Apple Pay and Shop Pay.
At the time you confirm your order with payment, at checkout.
There is always a lot of information on these types of questions. We refer you to our Terms and Conditions for the most recent information.
Shipping costs will vary subject to the order and destination. Your shipping costs will be shown to you at checkout.
Our fulfillment team moves fast (like, Olympic sprinting fast), so once your order’s in, it may already be on its way to you before we can change it. That said, email us at hq@rygg.au ASAP with your order number and the details, and we’ll do our absolute best to intercept it.
That’s definitely not the experience we want you to have. Snap a photo of the package and contact us within 24 hours via email at returns@rygg.au with your order number.
Chat with Rygg HQ
Got a question not answered in our FAQ's, a rave review, or you’d like to chat about a partnership opportunity? We’d love to hear from you—drop us a line below!